Service Publications Ltd is committed to protecting and respecting your privacy. This privacy statement (together with our terms and conditions and any other policies referred to in it) explains what information we gather about you, what and how we use that information, the lawful basis on which that information is used and who we give that information to. It also sets out your rights and our obligations in relation to your information and who you can contact for more information or queries.

What does this policy cover?
This privacy statement sets out how we will collect, handle, process, store and protect information about you when providing services to you or our clients, or performing any other activities that form part of the operation of our business: Service Publications Ltd, Martell House, 44 Victoria Road, Victoria Industrial Park, Burgess Hill, West Sussex RH15 9LR. It also covers the use of our Website www.servicepublications.co.uk and governs the privacy of those who use it.

Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site and/or upon your contact or registration for the use of our services. If you do not agree to the following policy you should cease viewing / using this website.


Note:
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. 

Policy key definitions:
• "I", "our", "us", or "we" refers to the business Service Publications Ltd, a limited company registered in England under company number 464316 whose registered address is Martell House, 44 Victoria Road, Victoria Industrial Park, Burgess Hill, West Sussex RH15 9LR. .
• "you", "the user" refer to the person(s) using this website or our services.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner's Office.
• Cookies mean small files stored on a users computer or device
.

Processing of your personal data
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times. 

The legal grounds we use for processing personal information:
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (eg by subscribing to emails), or because it is in our legitimate interest.

Specifically, We may use your data for the following purposes:

• Providing and managing your access to our site;
• Personalising and tailoring your experience on our site;
• Supplying our products and services to you (For example We require your personal data in order to enter into a contract with you);
• Personalising and tailoring our products and services for you;
• Market research;

• Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience.
• Replying to emails from you;
• Contacting you for marketing purposes which may include contacting you by email with information, news and offers on our events, products and services or updates on issues we think will be of interest to you; (You may unsubscribe or opt-out at any time by clicking the unsubscribe link at the bottom of any of our emails or by replying “Unsubscribe”)
• Supplying you with emails or newsletters that you have opted into. (When subscribing to our emails we assume you are a business user, having interest in business content that we supply, even if you choose to use personal email address.)

We have a lawful basis for processing data on the grounds of legitimate interest in the performance of activities that form part of the effective & lawful operation of our business; and that we send business specific communications, to relevant individuals/ job functions, for relevant events, products and services.

We will not, however, share your information with third parties (other than those expressly necessary to perform services necessary to our business or to fulfil our contract with you) and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that we delete it. We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.


Email marketing messages
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. All of our email marketing messages will have an unsubscribe link at the base of the email.
We operate our email marketing on the lawful basis for processing data on the grounds of legitimate interest in that we send business specific communications, to relevant individuals/ job functions, for relevant events, products and services.
We will not, however, share your information with third parties (other than those expressly necessary to perform services necessary to our business or to fulfil our contract with you,) and We will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Our email marketing messages may be sent through an email marketing service provider, (a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users,) using secure data storage technologies and precise procedures in how we store, access and manage that information.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track recipient activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each recipient made for that email campaign.

Unsubscribe
We may, from time to time, e-mail or post you information to make you aware of products and services which may be of interest to you. If you do not wish to receive emails or post from us for these purposes or if you want to be removed from our electronic mailing list you can either select “unsubscribe” from any of the marketing emails that we send or alternatively contact us.

Information we may hold on you
Depending upon your use of our site and/or our services, We may collect some or all of the following personal and non-personal data: (please also see the section below on our use of cookies)
• Name, gender, business/company name, job title, business sector, business size, contact information such as email addresses and telephone numbers, demographic information such as post code, preferences, and interests, IP address, web browser type and version, operating system, a list of URLs starting with a referring site, your activity on our site, and the site you exit to, plus email marketing recipient activity as outlined in the email marketing section above. 
• Information you provide to us by filling in forms on our website. This may include information you provide at the time of registering an enquiry, subscribing to any of our services, giving reviews, or requesting further services. 
• We may keep a record of correspondence between you and us.
• We may keep a record of surveys or questionnaires that you complete that we use for research or feedback purposes.
 

Data retention period: 
We will hold your personal data on our systems for the following periods: (i) as long as is necessary for the relevant activity (which is typically up to 7 years); (ii) any retention period that is required by law or regulation; or (iii) the end of the period in which litigation or investigations might arise in respect of our activities.

Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. our methods meet the GDPR compliance requirement.

Your individual rights
As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
• the right to be informed about our collection and use of personal data;
• the right of access to the personal data we hold about you;
• the right to rectification if any personal data we hold about you is inaccurate or incomplete;
• the right to be forgotten- i.e. the right to ask us to delete any personal data We hold about you;
• the right to restrict processing;
• the right to data portability; obtaining a copy of your personal data to re-use with another service or organisation);
• the right to object to us using your personal data for particular purposes; and
• the right not to be subject to automated decision-making including profiling.


Links to other websites, Sponsored links and Affiliate tracking
This website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any personal data about yourself
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies in the cookies section below. Your actions may be recorded as a referral from our website by this cookie. If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.


Internet cookies
In order to provide you with a better user experience and to collect the anonymous data described in the preceding paragraph, we may use "cookies" on our site.
Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Cookies enable us to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
We may also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer on a network, or in this case, the internet. Your IP address is also used to gather broad demographic information. We may also perform IP lookups to determine which domain you are coming from (i.e.: aol.com, yourcompany.com) to more accurately gauge our users' demographics.


Changes to our privacy statement 
We may modify or amend this privacy statement from time to time. To let you know when we make changes to this privacy statement, we will amend the revision date at the end of this page. The new modified or amended privacy statement will apply from that revision date. Therefore, we encourage you to periodically review this statement to be informed about how we are protecting your information.
 
Further Information and Contacts
If you have any questions, comments or requests regarding this privacy statement or to change or request removal of the information we hold on you, contact us via the address or telephone number below:

Service Publications Ltd

Martell House, 44 Victoria Road,

Victoria Industrial Park, Burgess Hill,

West Sussex RH15 9LR


Tel: 01273 454536

If you have any cause for complaint about our use of your personal data, please
contact us  and We will do our best to solve the problem for you. 


If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.


For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau

 

Resources & further information
Overview of the GDPR - General Data Protection Regulation
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
The Guide to the PECR 2003


Privacy Policy updated 24th May 2018


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© Service Publications Ltd. 2017 Established 1947